Thomas Jacks Ltd is dedicated to providing outstanding customer support for all products purchased from them and their dealers. If the product you have purchased is faulty in any way we suggest that you either contact the dealer you brought the product from or contact Thomas Jacks Ltd so that you can be given the correct guidelines on what to do with the product.

If you are sending product back directly to Thomas Jacks Ltd, in order to confirm it is within the warranty period we will require the original or a copy of the purchase receipt or invoice that details the date of purchase. Whereever possible if you are sending faulty product back please try to send it back complete i.e. case, box, manual etc.

When sending the product back it would helpful if you could send a letter explaining the fault with product to help us confirm the fault. Please also include contact telephone number and the return address you would like the repaired or replaced product going to.

Return Address:

Thomas Jacks Ltd
Unit B2
The Bridge Business Centre
Timothy’s Bridge Road
Stratford-Upon-Avon
Warwickshire
CV37 9HW